​

• All guests must be a minimum of 4 months old and must have up to date vaccinations covering the pet’s entire planned stay. A minimum of C3 + Kennel Cough for dogs (preferably C5). Previously unvaccinated animals must have all vaccinations completed a minimum 14 days prior to arrival.

• All pets must have regular worming/flea treatments. If fleas or worms are found on your pet they will be treated without notice and the cost added to your booking. Currently $20 per treatment.

• Pets must be dropped off and picked up within our opening hours  which are currently 8-10am and 3-5pm. Any out of hour’s pick-ups or drop-offs are at the discretion of Barkavia Dog Retreat. Charges may apply.

• Barkavia Dog Retreat supplies all pet food and bedding. Any food sent with your pet will need to be packaged in a bulk reusable container clearly labelled  with the pet’s name and the date it is to be used. 

Under no circumstances will Barkavia Dog Retreat or any of its employees be held responsible for any pets personal items lost, destroyed or left behind on these premises such as toys, bedding, collars, etc. We recommend all personal belongings be clearly labelled  with your pets name to avoid confusion.

• Barkavia Dog Retreat is not responsible for your pets coat whilst staying at our facility. This includes matting, knotting, smell etc. 

• Under no circumstances will Barkavia Dog Retreat, or any of its employees be responsible for paralysis tick, canine influenza, snake bite, injury, sickness, death, loss or damage of any kind whatsoever that may occur to any animal staying at or being transported by Barkavia Dog Retreat or its employees. If your pet has been sick, injured or unwell in the last few months leading up to their stay with us, it is important that you let staff know, so that we can monitor them more thoroughly during their stay.

• Aggressive behaviour towards people or other animals will not be tolerated, and you may be asked to remove your pet if such aggression is displayed.

• Barkavia Dog Retreat has the right to refuse admission of any animal.

• All pets staying at Barkavia Dog Retreat may be photographed for social media and advertising purposes.

• I acknowledge that it is the policy of Barkavia Dog Retreat to allow dogs under their care to exercise outside and within common exercise areas along with another dog or dogs of a compatible nature. I consent to my dog(s) being exercised with other dogs, and indemnify Barkavia Dog Retreat  against any suit or claim arising from any loss or injury to my dog(s) whilst being so exercised. 

• Barkavia Dog Retreat will not be held legally responsible or liable from any misfortune or accident occurring to any person, whether adult or child, who attempts to touch any dog on the property. It is the responsibility of any adult in charge of a children who visit Barkavia Dog Retreat to supervise the children in their care at all times.
• I understand that while every care will be given to my pet(s), they are boarded entirely at my own risk.

• Rates are charged “per calendar day” regardless of time of arrival or departure. 

• All rates and charges are subject to change without notice.

• Full payment must be made no later than the day of departure including any additional charges incurred.

• All bookings over $1000 require a 50% deposit at time of check-in unless previously arranged with management.

• A $50.00 per pet booking fee is required for Xmas holiday bookings, and a $50 per pet booking fee is required for Easter holiday bookings. These fees are payable at time of booking and are refundable and transferable up until 30 days prior to your pets stay.

• Christmas and Easter stay charges are to be fully paid for at time of check-in.

If  it’s not an emergency, we will:

• Try to contact you on the contact numbers/email that you have left to seek your advice.

• Should we be unable to contact you, we will call your nominated vet and make a decision in the best interest for your pet, acting within the terms of the boarding contract.

• If your vet isn’t contactable or not within ½ hrs drive of Barkavia Dog Retreat, your pet will be taken to the vet of our choice (currently Midwest Veterinary Clinic)

In case of an emergency, we will:

• If time permits and it is the best interest of your pet, take them to your nominated vet 

• If time critical and we deem it in the best interest of your pet, take them to Midwest Veterinary Clinic.

All vet bills are required to be paid by the pet’s owner, unless other arrangements have been made with management.

A transport fee, plus time spent at the vets will be charged for all vet visits. (Currently $50.00).

• It is at the discretion of Barkavia Dog Retreat to have the vet come to the resort to treat your pet, with vet travel to be paid by the pet’s owner. 

• For bookings not in “peak periods” refunds and transfers are given at managements discretion.

• For “peak periods” bookings including Xmas, school holidays and Easter, no refunds or transfers will be given if booking is cancelled within 30 days of check-in date. All monies paid will be forfeited. 

• Peak period stays cancelled before 30 days of check-in date will receive a full refund minus a $25.00 administration fee.

• No refunds or credits are given for early peak period holiday returns.

• All medications must be in original packaging accompanied by your Vets instructional label.

• Medications are charged at $2 per day per medication., per dosage

• Injections will be charged at $5.00 per day

I acknowledge that I have read, understood and am bound by the conditions of this boarding contract, and by signing these Terms & Conditions and leaving my pet with Barkavia Dog Retreat, I certify to the accuracy of all information given about them. 

I also acknowledge that the signing of this contract shall create a lien over my pet in favour of Barkavia Dog Retreat. This lien will exist for so long as moneys are owing, pursuant to this contract, as per Section 64 of the Domestic Animals Act 1994.